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COVID-19 webinar: COVID-19 — Challenging conversations

COVID-19 webinar: COVID-19 — Challenging conversations

Experts from the Office of Patient Experience at Mayo Clinic discuss interpersonal communication challenges with patients and families in the COVID-19 pandemic and how health care professionals can enhance their communications strategies and skills.

  • Moderator: Heather R. Preston, M.S., senior advisor, Patient and Visitor Policy Support Program
  • Featured expert: Benjamin J. Houge, M.S., senior advisor, Patient Experience Training, Education and Coaching
  • Featured expert: Jennifer S. Packard, M.A., senior advisor, Patient Experience Training, Education and Coaching
  • Featured expert: Mustaqeem A. Siddiqui, M.D., M.B.A., member, Patient Experience Leadership Committee; consultant, Hematology; assistant professor of medicine; instructor in hematology
  • Featured expert: Sheila K. Stevens, administrator, Quality; instructor in medicine

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The views and perspectives shared in these resources are presented based on information available at the time of recording.


Published

November 18, 2020

Created by

Mayo Clinic